Furniture consignment appears damaged lawyer: Who pays the freight

The furniture consignment appeared damaged lawyer: Who pays the freight, Ms. Chen, who lives in Urumqi, bought a set of furniture for her parents in Tacheng, but her father found that the dressing table glass was completely damaged, the bed was cracked, and the wardrobe was closed. And the TV cabinet also has the phenomenon of falling paint and scratches. "The furniture has been fully paid, and the freight has already been given to the people in the shipping department. Now that the problem is wrong, the seller and the shipper are not responsible. What should I do?" On December 4, Ms. Chen said helplessly. Xianghe Furniture City official website

Broken goods, merchants shirk responsibility

On November 16, Ms. Chen bought a set of furniture at a brand furniture store in the Mercure Logistics Park, including a dressing table, two beds, two closets, a TV cabinet and a coffee table, totaling 12,000 yuan, including shipping costs. .

"In the city of Tacheng on November 26, my father found that the edge of the mirror of the dressing table was rotten, the bed was cracked, the wardrobe and the TV cabinet were also lacquered and scratched, and there was no sign. The person in the shipping department put the goods again. Pulled back." Ms. Chen said, "After the negotiations, the furniture store owner said that we hope that we will sign the first, the damage can be re-delivered, and repaired slightly." Xianghe Furniture City official website

Ms. Chen agreed, but who knows that the two sides have had a dispute during the post-processing. “I asked for the reissue of the bed and dresser, but the owner was only willing to re-issue the dresser,” Ms. Chen said. Subsequently, the reporter contacted the furniture store owner Deng Huihai, she said that the dressing table can be replaced, the bedside, wardrobe, TV cabinet damaged place can be repaired.

Deng Huihai said that some of these goods were sent from Chengdu, and some were sent from Guangzhou and Shenzhen. "The goods sent will come to me first. After I check, I will send them to Tacheng." Deng Huihai said, "These goods. I checked it except the dressing table, so it is my responsibility to break the dressing table. The other cracks should be caused by the shipping department. If I want to bear all of it, I really can't take it."

Jin Xiangwei, a staff member responsible for transportation in the shipping department, said that after the goods were taken, they were not opened for inspection. "We have to send five or six cars a day, it is impossible to open them one by one, and there is no damage to the outer packaging. The damaged goods are in the middle, not the edge bumps, not our responsibility." Jin Xiangwei said.

Lawyer: Who pays for the freight?

Chen Jiai, a lawyer at Xinjiang Jiuyin Mingzheng Law Firm, said that when consumers buy furniture, they must sign a contract with the supplier. If the agreement is for the furniture company to collect the goods, the consumer is only responsible for the receipt, and the furniture is damaged by the furniture company. Come to bear. If there is no agreement with the furniture company, the transportation is undertaken by the consumer, if the home is damaged, the consumer should find out whether there is a problem at the factory or a problem in the transportation link. If it is caused by transportation, it can only be caused by the consumers themselves. Looking for a transportation company to solve, if it proves that there is a problem at the factory, you should go to the direct seller of furniture.

Chen Jiaai reminds consumers that after receiving damaged furniture, it is necessary to clarify the extent and location of the damage to the goods, take photos and retain the corresponding evidence, send the evidence to the Trade and Industry Bureau or through legal channels to safeguard rights. Learn more about the official website of Xianghe Furniture City