[ Chinese wardrobe network ] Miss Li bought the wardrobe at the end of last year. As a result, when she was delivered to the door, Miss Li found that there were many insects on the partition of the wardrobe, and immediately contacted the merchant. As a result, the merchant replied that this is not a serious problem, nor is it The quality problem, one refused the request of Miss Li to return, and after being rejected, Miss Li was very angry about the matter.
The quality of the wardrobe is questioned.
Wardrobe quality discrimination is defined
At present, many brand wardrobe manufacturers pay special attention to quality problems. Even if it is not a serious quality problem, as long as consumers have requirements, they will be replaced. However, some merchants still emphasize that only serious quality problems will be returned.
For the serious quality problems of the wardrobe, the "Procedures for the Repair, Replacement and Return of Furniture Products in Beijing" issued in 1998 and implemented so far have detailed provisions. In the wood furniture, broken materials, deformed parts, loose structures, and woody insects are all quality problems.
Wardrobe return and exchange have time limit
If there is a "three guarantees" problem in the quality of the wardrobe, there are also requirements for the time limit for returning goods. According to the regulations: "In the 90 days from the date of delivery, serious quality problems occur, consumers can choose to return, exchange, or repair. When returning, the goods should be refunded at the original purchase price." Within 3 months of finding quality problems, consumers can return goods at the purchase price.
If it is more than 3 months, the serious quality problem is found in accordance with the "Three Guarantees": "The product has serious quality problems within 180 days from the date of delivery, and consumers can choose to exchange or repair." Merchants can exchange the same model and the same type of products for free.
Wardrobe problem returned by contract
Since the sixth edition of the “Beijing Furniture Sales Contract†in 2009, “Responsibility for Breach of Contractâ€, there are detailed provisions for unqualified furniture products: “The nationally recognized furniture testing agency detects that the harmful substances of furniture are not limited. In accordance with the mandatory requirements of the relevant national or Beijing standards, the buyer has the right to return the goods unconditionally, and requires the seller to compensate for the corresponding testing fees, transportation expenses, lost time and Other losses.
Miss Li can raise the compensation and return of the wardrobe, and the quality of the goods or services that the operator must provide. If the consumer repairs, replaces, returns, and delays the time to resolve the dispute, the operator should compensate. If the merchant returns a delay, the consumer can claim compensation according to the regulations.
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