Word game for home after-sales service

Mr. E, who lives in Tuanjiehu, said that one day, he was busy in the living room, and the kitchen (kitchen decoration renderings) banged a loud bang, ran over to see the ceiling (the ceiling decoration renderings) smashed down a large piece, pots and pans fell Fortunately, there were no people at the time. Looking for the left and looking for the right, the home improvement company renovated 6 years ago has disappeared. A friend who knows the construction told him that even if he found it, no one will control it. After the warranty period, he must pay for it.

Many of the problems left by decoration and building materials are not as "dangerous" as Mr. E's family, but the troubles caused by life are widespread. Many consumers have noticed that the regulations on home warranty are closely related to life. These regulations are varied and different channels and brands will give different opinions and attitudes.

Let us first explain.

1 year: The state mandates that the three-package period of furniture and building materials products is 1 year;

2 years: The basic engineering warranty period for residential interior decoration works is 2 years;

3 years: The unified house will extend the three-package period of the resident furniture, building materials and decoration basic projects to 3 years (the waterproof project is kept for 5 years);

5 years: The warranty period for waterproofing works in residential interior decoration projects is 5 years;

6 years: Lewu Decoration will extend the warranty period for basic decoration and waterproofing works to 6 years;

Lifetime: Some furniture and building materials have a lifetime warranty, but they are not included in the contract;

Repair, replacement, and return: The basic content of the so-called "three guarantees" in the three packs of homes should be free of charge;

Free, paid: In the actual after-sales maintenance service, some brands are free, some brands need to pay;

Maintenance: Some functional furniture and building materials products have launched after-sales maintenance services, depending on the cost of the situation.

In addition to the above-mentioned home after-sales service regulations and conditions that we can summarize in words, there are many unimaginable situations in the complicated home market. From the time of purchase, consumers are plagued by various materials, various procedures, various figures and various statements. Once you are not eye-catching or have a word, the troubles will be continuous. The core is: no one can manage the problem, I don't know who can manage it, I don't know what to do.

The three-pack period is a hurdle. During the three-pack period, the brand should be repaired, replaced or returned free of charge. If it exceeds three guarantee periods, the brand can be ignored. It can also be said that “pay is managed”. Therefore, how long the three-pack period should be reasonable? It became the focus of the problem.

In order to make consumers more reassured, some brands have lengthened their three-pack period and dealt with all the problems during this period. Some brands also called “lifetime warranty”. However, during this period, it should not be charged, how to charge has become another after-sales dispute. Focus.

In short, for the after-sales maintenance of various durable consumer goods in the home space, the industry has not unified the measures that make consumers feel "heart-saving and happy".

Perhaps, it is a good idea to extend the warranty period in a unified home. It is also a good idea for Lan Jingli to propose 9 service commitments, but fundamentally, whether the quality of household products and decoration can be controlled at the source of production, installation and construction is the key point.

On the occasion of 3.15, based on the still uneven furniture and building materials and the quality of decoration, “Guangsha Times” analyzed its after-sales service, and expects that once the “dead sheep” situation occurs, the “reinforcement” can be simple and smooth.