The much-watched 315 as a consumer rights day has been used by a wide range of commercial enterprises to attract people to participate in discount promotions. This makes March the most active month among industries and consumers, especially for gold. In the home industry of Sanyin IV, it is a period when a large number of consumers began to invest in decoration. March is also a good season for commercial enterprises to sell well. The more the case is in the case of the promotion war, the consumers should rationally consume, do their homework in advance, not blindly follow the consumption, and be responsible for their own family.
After the incidents of quality products such as flooring and home appliances, we reminded us that we need to strengthen and improve relevant industry norms and policy standards; establish an effective three-party market supervision mechanism to promote the healthy development of enterprises and serve consumers.
The home improvement contract is a hot spot for complaints.
　　 According to the introduction: The complaints department of Xi'an Residential Decoration Association received more than 300 related home improvement complaints in 2011. The Minister of the Complaints Department General Jun Jun summarized all the complaints and summarized the following four types of hot issues: First, the contract is not standardized. Second, the choice of the company is not easy to cause hidden dangers; the third is the contradiction between the material supplier and the decoration enterprise; the fourth is the quality of the hardcover room.
The director of the Xi'an Decoration Engineering Quality Monitoring Station, Chen Jianyun, advised consumers to find a home improvement company like this: First, they must understand the decoration company they signed. Because of the big brand companies, their intangible assets and social influence are guaranteed. Second, consumers should be careful not to miss items when signing contracts. According to the actual situation of the family, it is necessary to ensure that every part of the decoration is included in the contract. The final purchase of materials depends on the test report. Non-qualified products cannot be loaded with qualified decoration works, and air testing that fails to meet the standard will have an impact on consumer living. For the selection of home improvement companies and the signing of contracts, Minister Shang added: Consumers must conduct on-the-spot investigations on companies and construction sites to view relevant qualifications and business licenses. Furthermore, consumers should sign contracts on official occasions. The Xi'an Industrial and Commercial Bureau and the Xi'an Construction Committee jointly issued the "Home Decoration Text Contract". The terms of the contract are very detailed. Consumers will learn more in advance and then sign the contract with the decoration company to avoid the troubles in the later stage of decoration.
Helping consumers to defend their rights requires an effective market surveillance mechanism
In the case of related home improvement complaints, consumers are more difficult to defend their rights as individuals. Most consumers have problems because of information asymmetry. They don’t know which department they should look for. If they have problems, they have no bottom and no complaints. The bad businesses shoving each other and the government functional departments to play each other's balls, making it harder for consumers to protect their own rights and interests. The Minister also suggested that government intervention, association participation, and media supervision should form a market supervision mechanism so that consumers can defend their rights well. And once this market surveillance mechanism is formed, illegal businesses can be seamlessly drilled.
For the consumer: try to have a basic awareness of prevention before starting renovation and material selection. Consumption needs to be rationalized and comprehensive consideration of products or enterprises. This will also reduce unnecessary disputes in the later period.
Improve industry norms and policies to strengthen industry self-discipline and corporate responsibility
Relevant government functional departments should update some standards and specifications in a timely manner according to market conditions. Whether the product is qualified or not is subject to relevant standards and policies. Because no standard can not be produced, no standard can not be tested. Industry specifications and product testing standards not only have detailed rules to follow, but also limit the maximum and minimum values, and inspection methods.
At this stage, social development is relatively rapid, and the emergence of new products is changing with each passing day. It seems that many original product standards are lagging behind, and perfecting and updating a certain national standard requires a process. This needs to consider the overall quality status and production status of the country. After reaching a certain amount, a standard will be introduced, and factors such as the cost of the enterprise and whether the consumer can afford it will also be considered. Director Chen said: In recent years, especially the products involved in personal health, the relevant standards set by the National Standards Committee have indeed been updated a lot, which requires a process.
For the standardization of home improvement enterprises, Minister Shang introduced: The Construction Committee ordered the drafting of market guidance quotations in Xi'an this year; the second is to harmonize the standard of residential decoration; the third is to ensure that all employees are certified to work. Through the introduction of Minister Shang, we can see that the relevant departments are also forced by the form: it is also further strengthening the regulation of the market; promoting the formal and benign development of the industry.
New products entering the market must first meet relevant safety or health indicators. At the same time, as an industry and enterprise: Before entering the market, it must have a more standardized enterprise standard. Therefore, enterprises must have a sense of social responsibility; at the same time, through the intervention of relevant associations and industry departments, the home improvement industry is encouraged to strengthen self-discipline, so that enterprises have better driving momentum.
The development potential of the home furnishing industry is only at a slow pace.
It is said that the 2011 policy has led to the 2012 home market is not optimistic, but from the situation of the market after the year: the households just need to consume large groups, especially the new home decoration consumer groups, which also confirms the practitioners Firm confidence and optimism. The ever-increasing home improvement is just reminding the home industry that the consumer market is constantly flowing. In the words of the industry: the winter of the home improvement industry has not come, but the impact has slowed down the pace of progress.
“Overall, the home improvement market in 2012 is still very prosperous and will not decline,†said Minister Shang. As an international metropolis, Xi'an needs to introduce high-tech talents and retain technical talents, all of which require a large number of housing projects. And this is the consumer group of the future potential of the home improvement industry. Recently, many home improvement companies in the field have taken root in Xi'an, indicating that the Xi'an market has great potential to be tapped and has money to earn.
Although the home is a downstream industry of real estate, the decoration market and the construction market are two concepts; although there are similarities, there are also differences. National policy inhibits speculation and does not inhibit real rigid demand. As for the consumers who need it, the environment for their own residence is of course high quality. At this time, the market has a large share. Of course, quite a few old buildings are also undergoing renovation and renovation. The industry will not be disconnected. The market will never stop. It is nothing but a quick and slow pace, but it is not a pause.
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